One of the hardest things I’ve dealt with is working with people and their feelings. I am a compassionate and empathetic person, and sometimes this has led me down the track of solving other’s problems for them, which has only led to disasters.
Recently I had a very uncomfortable, open and honest conversation with a staff member. I adored this person, their commitment and their role within the business, and knew that if the issues weren’t discussed there was no way of moving forward for either of us, and it was only going to get worse.
After a couple of coffees and a good chat later, we were able to discover and openly discuss the issues that needed resolving, and how we could put a plan in place to move forward. Whilst the initial discussion was uncomfortable, being comfortable won’t change a thing, and it’s being comfortable with the uncomfortable in business and leadership that will.
The second thing I’ve learned is to not solve their problems for them. If you want to empower someone you need to lead them to their own solution, as my way is not everyone’s way, and I want my team to find the strategies for change within themselves.
Managing a team is challenging, working with people can be full of emotions, but putting your head in the sand in any situation will only see you fall deeper down the hole!